PRIVACY POLICY

This web site is owned and maintained by La Chatica (www.lachatica.com). By accessing or using the www.lachatica.com web site, you agree to the terms of the La Chatica (www.lachatica.com) online privacy policy, as outlined below. If you do not agree to these terms, please do not access or use this site.

La Chatica (www.lachatica.com) has established this online privacy policy to help you understand how we intend to treat your personal information.

We at La Chatica (www.lachatica.com) are committed to respecting your online privacy and recognize the need for appropriate protection and management of personal identification information (personal information) you share with us.

Personal information includes any information that may be used to identify you, such as: first and last name, home or other physical address, telephone numbers, e-mail addresses, or other contact information that is provided to us by you, or any other party. In general, you may visit La Chatica (www.lachatica.com) web pages without telling us who you are or revealing any personal information about yourself.

La Chatica (www.lachatica.com) strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, La Chatica (www.lachatica.com) intends to adhere to the principles set forth in this online privacy policy.

COOKIES AND OTHER TRACKING TECHNOLOGIES

When you visit La Chatica (www.lachatica.com), you can surf the site anonymously and access important information without revealing your identity. In order to analyze and improve our site, we may use "cookies" to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some Web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will not be able to access those pages.)

While La Chatica (www.lachatica.com) uses cookies to track your visit to www.lachatica.com, and our Web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided La Chatica (www.lachatica.com) with personal information.

To protect your privacy, we have adopted the following principles:

NOTICE:

La Chatica (www.lachatica.com) collects personal information on its web site in order to record and support your participation in the activities you select. If you order a product, for example, the information is used to register your license and rights, if any, to technical support, upgrade discounts, or other benefits that may be made available to registered users. If you enter a competition, information is collected to qualify the entry and contact you regarding the competition or prize. La Chatica (www.lachatica.com) also uses information that you provide as part of our effort to keep you informed about product upgrades, special offers, and other La Chatica (www.lachatica.com) products and services.

We will only collect personal information where it is relevant for the purposes for which we are collecting it. We will not process any personal information for any purposes that are incompatible with the purposes for which it has been collected or subsequently authorized by you.

CHOICE

You may choose whether or not to provide personal information to La Chatica (www.lachatica.com). However, when you engage in certain activities on this site, such as ordering products or entering competitions, La Chatica (www.lachatica.com) may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, La Chatica (www.lachatica.com) may require that you provide certain personal information, such as your name, mailing address, e-mail address, and other personal identifying information.

SECURITY

Wherever your personal information may be held by La Chatica (www.lachatica.com) or on its behalf, reasonable and appropriate precautions will be taken to protect such information from loss, misuse or unauthorized access.

ACCESS/ ACCURACY

To the extent that you do provide us with personal information,La Chatica (www.lachatica.com) wishes to maintain it accurately. Where we collect personal information from you, our goal is to provide a means of contacting La Chatica (www.lachatica.com) should you need to access, update or correct that Information. If for any reason you desire to review such information, please contact us at info@lachatica.com and we will make reasonable efforts to provide you with such information. Further, if you notify us that such information is incorrect, or you wish to have such information removed, we will correct, amend, or delete your personal information as soon as practicable.

THIRD PARTY SERVICES

Your personal information will not be passed on, leased, sold, rented or otherwise made available to any other third party except to the extent necessary to comply with applicable laws, police investigations, fraud investigations or in legal proceedings where such information is relevant.

SENSITIVE INFORMATION

We do not collect sensitive information such as medical, health, racial, ethnic, political, religious, philosophic, union membership or sexual orientation information. If we are made aware that we have received such information, we will delete this information.

COMMITMENT

We are committed to privacy and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy on-line is an evolving area, and La Chatica (www.lachatica.com) web site is constantly evolving to meet these demands.

YOUR CONSENT

By using this web site, you consent to the terms of our online privacy policy and to La Chatica (www.lachatica.com) processing of personal information for the purposes given above. Should the online privacy policy change, we will take reasonable steps to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time.

TERMS & CONDITIONS

Frozen products will be delivered by next day courier in polystyrene containers and should be placed in the freezer as soon as they arrive. Once products are thawed must be stored refrigerated and consumed within 3 to 4 days, or accordingly to each product storage instructions.

ACCEPTANCE OF OUR TERMS


These are the Terms and Conditions which apply when buying goods from www.lachatica.com. Please read this agreement carefully. 
These represent the Terms and Conditions for using this service. If you do not agree to these, then you may not use this website. 
You are permitted to use our Website solely on the basis of these Terms and Conditions. 
We reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check periodically for changes.
If you have any questions relating to these Terms and Conditions please contact us by email, or call us on 02072312282 between 8am - 4pm. Calls may be recorded for training and security purposes.

USE OF THE WEBSITE


To register with lachatica.com and purchase goods from our Website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.



REGISTRATION AND CONTRACT


'La Chatica Ltd' means La Chatica Limited. You are the customer. You agree to purchase services and goods from La Chatica Ltd subject to these Terms and Conditions which will apply to all transactions using our service.
You must be 18 years or over and must complete the registration procedure to participate in our grocery service.
By registering for this service you agree that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
Your email address is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. By registering with our grocery service, you accept that your email address may be used to supply you with such information.
Customers using our service accept the need to have their credit or debit card details registered with PayPal prior to ordering. These details are held by PayPal and not by La Chatica Ltd including the PayPal password that is different from the one at lachatica.com website or La Chatica Ltd.
It is your responsibility to keep your passwords secure. We reserve the right to modify or withdraw a password at our discretion.
We reserve the right to:
• Decline a new customer registration or suspend or terminate a customer’s account at any time and at our sole discretion.
• La Chatica Ltd reserves the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice. 
• La Chatica Ltd reserves the right in our absolute discretion to discontinue the Website or services, or any part thereof, at any time, with or without notice.
We will not be responsible for any loss or damage caused to the goods after the goods are received. 

AVAILABILITY


Goods are subject to availability. If for any reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. A full refund will be given where you have already paid for the goods.
Bulk purchase
To ensure availability of all our products, customers may be limited to a maximum number of items. Goods will not be supplied for the purposes of resale, and are only supplied for a customer’s own use as a consumer. We reserve the right to refuse orders that we consider are for commercial or non-domestic purposes or subject to onward delivery by a third party.

PRICING, DESCRIPTIONS AND PRODUCT INFORMATION


The prices which you must pay for the products that you order are set out on the Website at the time you place your order (plus a delivery charge) except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. 
All prices are shown in £s sterling and include VAT. 
Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order.
Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.
The weight of some goods may vary marginally from that ordered and the price may change to reflect actual weight - if it weighs a little less you pay a little less and if it weighs a little more you pay a little more. Prices in ‘My Cart” are estimates only.

PLACING AN ORDER AND ORDER ACCEPTANCE


The order acknowledgement email and order number are not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. For items delivered to you by a carrier, legal acceptance of your order will be when the carrier schedules a delivery with you. Our carrier will make every reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled and payment refunded to your card.
We are not permitted to sell alcohol. 

PAYMENT


We take payment from you through PayPal. You must register to PayPal in order to use this service. PayPal is responsible for the transaction with your bank. We do not deal with any information with your credit or debit card.
Any refunds will be processed through PayPal as soon as the company accepts them accordingly to the refund policy.

DELIVERY RATES


There is no minimum order value on any grocery order. All orders below £50 are subject to a standard £12 delivery charge, which includes selecting, packing and delivery of the goods.

FREE DELIVERY OFFER


Orders over £50 will not have a delivery charge applied.
Delivery times are subject to availability.
La Chatica Ltd reserves the right to withdraw this delivery offer at any time.

DELIVERY


We deliver to mainland UK and Northern Ireland addresses. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. We reserve the right to charge a surcharge to deliver to certain post codes 
Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you. When an item has been delivered, risk of damage to, or loss of, the item passes to you. You must ensure the storage of the product accordingly to the type of product. 
Frozen products will be delivered by next day courier in polystyrene containers and should be placed in the freezer as soon as they arrive. Once products are thawed must be stored refrigerated and consumed within 3 to 4 days or accordingly to each product storage instructions.
By placing an order you are authorising us to accept signature from another person at the same address on your behalf if you are not present at the time of delivery. 
La Chatica Ltd will be under no liability for any delay or failure to deliver the products within estimated timescales.
It is your responsibility to ensure you check the space available in your fridge, freezer or storage for the product before placing your order. 
Where requested by the delivery driver, products must be inspected upon delivery and refused if any damage is found. 
Failure to notify us of any visible damage may result in claims not being accepted if the item has been signed for. Damage should be notified to the driver and noted on their delivery pad at the time of refusal. 
You must not use a product that is damaged or different to that, which was ordered. Failure to comply with this will deem that you have accepted the goods and will be unable to return them because they are damaged or different to that ordered. Your statutory rights are not affected.
We reserve the right to restrict or refuse delivery requests in certain areas at any time and without notice.
We deliver your order to the front door of your house or to the communal entrance to your block of flats. 
Our delivery service does not include a detailed check of your shopping. However, if you have any queries, please call us on 02072312282 after your delivery has taken place.
If your delivery is to a work address, we will always deliver to the ground floor communal entrance of your business’ building then contact you to meet our driver. We reserve the right to return your order if you do not come to collect your order within a reasonable time. In this instance, we reserve the right to charge for any re-delivery.
Deliveries will be made Tuesday/Wednesday/Thursday/Friday of each week (to be confirmed when order is placed). If we anticipate any difficulties concerning the delivery date, we will contact you to arrange a mutually acceptable alternative. 

CANCELLATION, RETURNS AND REFUNDS


Your right to return does not apply to perishable products unless the goods are faulty. 
All refunds will be made to the PayPal account on which the original purchase was made within 30 days.
Your statutory rights are not affected.

VOUCHERS AND PROMOTIONS


Vouchers can only be used on this Website subject to these Terms and Conditions.
Vouchers are, and remain at all times the property of La Chatica Ltd. The right to use an voucher is personal to the original or named recipient and may not be transferred without permission. It may not be copied, reproduced or published either directly or indirectly. Vouchers distributed or circulated without our prior written approval are not valid and may be refused or cancelled. If you redeem or attempt to redeem an voucher to which you are not entitled you may be committing an offence.
La Chatica Ltd reserves the right to cancel or withdraw any voucher or promotion at any time without notice and without reason. If we refuse an voucher for any reason we will inform you before the order is despatched to give you the opportunity to cancel the order.
Unless otherwise stated an voucher may be used only by the named recipient, it may only be used as stated on the voucher and not in conjunction with any other offer or voucher. Vouchers cannot be exchanged for cash, gift vouchers, delivery charges (except where stated) or for a whole order.
Certain goods may not be purchased using vouchers. 
When a voucher or other promotional offer applies to more than one product, the total value of the promotional offer or discount is split and shared across each applicable product in the correct ratio. If an item or part of the order is returned, then we will refund the relevant correct value.

INTELLECTUAL PROPERTY


The content of the lachatica.com Website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from La Chatica Ltd.

LIMITATIONS


This Website and the Retail Sites and any software are provided on an "AS IS" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

INDEMNITY


You agree to indemnify and hold La Chatica Ltd harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via La Chatica Ltd Websites, or from your use/misuse of the Websites or the use/misuse by any person for whom you are responsible or from your violation of the Terms and Conditions.

PRIVACY AND GENERAL PROVISIONS


Your personal details may be used by La Chatica Ltd for market research and statistical analysis. We would also like to contact you occasionally with details of products, services and special offers that may interest you. 
To do this we will look at the information provided by you and details of products you buy. If La Chatica Ltd acquires or develops other businesses the data may be used by the new business in a similar way. By registering with our service, you accept that your email address may be used to supply you with such information. 
These Terms and Conditions and the documents produced in accordance with it comprise the entire agreement between you and La Chatica Ltd regarding each order which concludes in a contract. English law is the governing law of each contract.
La Chatica Ltd reserves the right to alter or withdraw the service at any time, to refuse the service to any customer and to amend these Terms and Conditions of this Website. If we make any changes to these terms, we will let you know as soon as possible by posting the changes on our Website and updating the date below.

COMPANY DETAILS


Registered address: La Chatica Ltd, Unit 2 Elephant Road SE17 1LB. 
Registered number 9021660 England.
Last update: 01/01/2015